Inquiry privacy notice
Who handles your inquiry
Axel Integrated Farm, Talalora, Samar, Philippines, handles the information you submit. Customer Service handles inquiry and privacy requests at hello@axelfarm.com.
What we collect and why
We ask for your name, business, email or phone number, destination, product selections, quantities and message so we can respond to your request and discuss a quotation. We record your acknowledgement of this notice and a submission reference. Please provide only information relevant to your inquiry; do not send payment credentials, identification documents or sensitive personal information.
Where the information goes
Inquiries are stored in our Neon database. When email delivery is enabled, Resend sends an inquiry notification to hello@axelfarm.com for our team to review; your email address is used as Reply-To when supplied. Hosting, database, email and security providers process information needed to operate the service and may process it outside the Philippines. Website inquiries are not currently transferred to Axel WMS.
Security and browser storage
The public form uses Cloudflare Turnstile to help identify automated submissions. Cloudflare may process browser and network information for this check. We use a keyed hash of a network address or contact detail for rate limiting; the rate-limit table does not store the raw address. Product selections are stored in your browser so you can return to your inquiry list. Contact details and inquiry messages are not saved in browser local storage.
Retention and access
Access to inquiry information is limited to the team and service providers involved in handling it. Ube sourcing inquiry records and their linked notification jobs and event history are deleted 12 calendar months after submission. Other website inquiries and their linked records are deleted 30 days after submission. Application backup files are removed on the daily cleanup run once they reach 30 days. Email copies are managed separately by Customer Service; contact hello@axelfarm.com to request their deletion. Copies held in service-provider recovery systems follow the provider’s configured retention; contact Customer Service for details. Keep your own copy of any quotation or agreed order.
Your choices
Ube sourcing inquiries receive a transactional acknowledgment and are sent to our team for personal follow-up. Submitting an inquiry does not subscribe you to marketing. You can ask to access or correct your information, withdraw consent, object to processing or request deletion by emailing hello@axelfarm.com. Include your reference if available. We may need to verify your identity and explain any records that must be retained. You can also contact the Philippine National Privacy Commission about a privacy concern.
Preview submissions
In review mode, inquiries are labeled as tests. Email is disabled unless test delivery has been explicitly configured. The form and confirmation page show whether a notification is queued, accepted by the email service or not sent.